Privacy Policy

1Introduction

Welcome to Wittyscale ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist service available at wittyscale.glimtalk.com (the "Service").

Effective Date: February 7, 2026

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2Information We Collect

2.1 Information You Provide Directly

We collect information that you provide when you:

• Create an account: Name, email address, business name, phone number, billing information
• Configure your AI receptionist: Business information, services offered, pricing, operating hours, FAQs, appointment availability
• Upload content: Business documents, knowledge base materials, custom scripts, training data
• Contact us: Support inquiries, feedback, correspondence
• Make payments: Billing details, payment card information (processed securely by our payment processor)

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Call data: Caller phone numbers, call duration, call time/date, call outcomes
• Call recordings and transcripts: Audio recordings and text transcriptions of phone conversations handled by the AI receptionist
• Usage data: Features used, pages viewed, time spent, click patterns
• Device information: IP address, browser type, operating system, device identifiers
• Log data: Error logs, performance data, system diagnostics

2.3 Third-Party Integrations

If you connect third-party services (Google Calendar, Cal.com, CRM systems), we may collect information from those services in accordance with their privacy policies and your authorization.

3How We Use Your Information

We use the information we collect to:

• Provide the Service: Operate the AI receptionist, answer calls, book appointments, respond to inquiries
• Improve AI performance: Train and improve our AI models, enhance accuracy and natural language understanding
• Analytics and insights: Generate call analytics, performance metrics, business insights for your dashboard
• Customer support: Respond to your requests, troubleshoot issues, provide technical assistance
• Billing and payments: Process subscriptions, send invoices, manage your account
• Communications: Send service updates, feature announcements, security alerts (you can opt out of marketing emails)
• Security and fraud prevention: Detect and prevent unauthorized access, abuse, or illegal activity
• Legal compliance: Comply with legal obligations, enforce our terms, protect our rights
• Product development: Develop new features, test improvements, conduct research (using aggregated, anonymized data)

4Call Recordings and Transcripts

4.1 Recording Consent

By using our Service, you acknowledge and agree that all calls will be recorded. You are responsible for complying with applicable recording consent laws in your jurisdiction. In jurisdictions requiring two-party consent, you must inform callers that calls are being recorded. Our AI can be configured to play a consent message at the beginning of each call.

4.2 Use of Recordings

Call recordings and transcripts are used to:

• Provide you with call logs and transcripts in your dashboard
• Enable you to review customer interactions and appointments
• Train and improve AI models (using aggregated, de-identified data)
• Resolve disputes or verify appointment bookings
• Comply with legal obligations and regulatory requirements

4.3 HIPAA Compliance for Healthcare Clients

For healthcare providers subject to HIPAA, we offer a Business Associate Agreement (BAA). Under the BAA, we implement additional safeguards for Protected Health Information (PHI) and limit the use and disclosure of such information. Contact us at compliance@wittyscale.glimtalk.com to execute a BAA.

4.4 Access to Recordings

Only you (the account holder) and authorized users on your account can access your call recordings and transcripts. We do not share recordings with third parties except as described in this Privacy Policy or as required by law.

5Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf:

• Telnyx: Voice API and telephony services
• Google (Gemini AI): AI language processing and natural language understanding
• Supabase: Database and authentication services
• LemonSqueezy: Payment processing and subscription management
• Cal.com: Appointment scheduling integration
• Cloud hosting providers: Oracle Cloud, Vercel
• Analytics providers: Usage analytics and performance monitoring

These providers are contractually obligated to use your information only to provide services to us and must protect your data in accordance with this Privacy Policy.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoena, court order, warrant)
• Government or regulatory requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety, or that of others
• Prevention of fraud, security threats, or illegal activity

5.4 Aggregated Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you. This may be used for research, analytics, marketing, or other business purposes.

6Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Account data: Retained while your account is active and for 90 days after account closure (unless required by law to retain longer)
• Call recordings and transcripts: Retained for the duration specified in your subscription plan (typically 1-3 years) and available for export before deletion
• Billing records: Retained for 7 years to comply with tax and accounting requirements
• Analytics data: Aggregated data may be retained indefinitely

You can request deletion of your data at any time by contacting us at privacy@wittyscale.glimtalk.com. Some data may be retained as required by law or for legitimate business purposes.

7Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is encrypted using TLS 1.3; data at rest is encrypted using AES-256
• Access controls: Role-based access controls (RBAC) limit who can access your data
• Authentication: Multi-factor authentication (MFA) available for account security
• Infrastructure security: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and intrusion detection
• Employee training: Regular security awareness training for all team members
• Incident response: Documented procedures for responding to security incidents

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data. If you believe your account has been compromised, please contact us immediately at security@wittyscale.glimtalk.com.

8Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

8.2 Correction

You can update your account information at any time through your dashboard. You may also request that we correct inaccurate information.

8.3 Deletion

You can request deletion of your account and personal information. Note that some information may be retained as required by law or for legitimate business purposes (e.g., billing records, dispute resolution).

8.4 Objection and Restriction

You may object to certain processing of your information or request that we restrict processing in certain circumstances.

8.5 Opt-Out

You can opt out of marketing communications by clicking the "unsubscribe" link in emails or updating your preferences in your account settings.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@wittyscale.glimtalk.com. We will respond within 30 days. You may be required to verify your identity before we process your request.

9International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction.

When we transfer information outside of the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally approved transfer mechanisms

10Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@wittyscale.glimtalk.com, and we will delete such information.

11California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell your personal information. We do not and will not sell your personal information to third parties for monetary or other valuable consideration.

11.4 Non-Discrimination

You have the right to not be discriminated against for exercising your CCPA rights.

11.5 Authorized Agent

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of authorization.

To exercise these rights, contact us at privacy@wittyscale.glimtalk.com or call us toll-free at 1-800-WITTY-AI (1-800-948-8924).

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for material changes)
• Displaying a prominent notice in your dashboard

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concern.